24 September 2026
Support let me down when I actually needed it. The in-app live chat is 24/7, sure, but first contact is a bot that name-drops the PAGCOR license and Derek Ramsay before it does anything useful. My question about a rebate that didn't credit took ages to get past the canned articles to a real person, and even then it wasn't really resolved. When you're on the WinZir app trying to sort out your own money, that runaround is frustrating.
